Why is my account under review?

If your Adjeem account is under review, it means certain activities or information are being checked to ensure compliance with platform policies and to maintain a safe and trusted marketplace. This is a standard process and does not always indicate a violation.

Why your account may be under review

Your account may be placed under review for one of the following reasons:

• Verification of your mobile number or account details

• Recent changes to your account information

• Unusual activity detected on your account

• Review of listings to ensure they meet platform guidelines

• Multiple login attempts or access from different devices or locations

What happens during the review process

While your account is under review, some features may be limited temporarily.

• You may not be able to post or edit listings

• Access to certain account features may be restricted

• You may be asked to complete additional verification

How long does the review take?

The review process is usually completed within a short period, depending on the type of check required.

• Most reviews are completed within a reasonable time

• Some cases may take longer if additional verification is needed

What you can do during the review

To help complete the process smoothly, follow these steps:

• Make sure your account information is accurate and up to date

• Complete any verification requested (such as OTP)

• Avoid making repeated changes to your account during this time

If you are facing verification issues, see:
Why didn’t I receive the OTP?

When your account will be restored

Once the review is completed, your account access will be restored automatically if everything is in order.

• You will regain full access to your account

• You can continue posting and managing listings

What if your account remains restricted?

If the review identifies issues, your account may remain restricted or further action may be required.

• You may receive instructions to resolve the issue

• In some cases, restrictions may continue based on policy review

For more information, see:
Why was my account suspended or blocked?

When to contact Adjeem support

If your account review is taking longer than expected or you need clarification, you can contact Adjeem support.

When contacting support, it helps to provide:

• Your registered email address

• Your mobile number

• A short description of your concern

• Why was my account suspended or blocked?

• How do I verify my mobile number?

• Why didn’t I receive the OTP?

• I can’t log in to my account – what should I do?