Check your email, mobile number, and password
Before trying anything else, make sure you are entering the correct login details linked to your Adjeem account.
• Check that your email address or mobile number is entered correctly
• Make sure there are no typing mistakes
• Check uppercase and lowercase letters in your password carefully
• Remove any extra spaces before or after your login details
If you are not sure whether your account was created correctly, you can review this guide:
How do I create an account on Adjeem?
Make sure you are using the correct login method
Some users try to log in with a different email address or mobile number than the one used during registration. This can prevent access even if the password is correct.
• Try the email address you used when signing up
• Try the mobile number linked to your account
• Check whether you may have created more than one account by mistake
If you need help signing in normally, see:
How do I log in to my Adjeem account?
Reset your password if needed
If your password is not working, the fastest solution is to reset it and create a new one.
• Use the forgot password option on the login page
• Follow the reset instructions sent to your registered email or mobile number
• Choose a new password that is easy for you to remember but difficult for others to guess
You can follow the full steps here:
Forgot / Reset Password
Check OTP or verification issues
In some cases, login access may depend on mobile verification or receiving a one-time password (OTP). If the OTP does not arrive, you may not be able to complete the login or account recovery process.
• Make sure your mobile phone has network coverage
• Check that the registered mobile number is active
• Wait a short time and request the OTP again if needed
• Make sure SMS messages are not blocked on your device
If your OTP is not arriving, read:
I didn’t receive the OTP – what should I do?
Your account may be temporarily restricted for security reasons
To protect user accounts, repeated failed login attempts may trigger a temporary restriction. This is a normal security measure designed to prevent unauthorized access.
• Wait a few minutes before trying again
• Avoid entering the password repeatedly if you are unsure it is correct
• Reset your password instead of continuing multiple failed attempts
Check your internet connection and browser
Sometimes the issue is related to the device, browser, or internet connection rather than the account itself.
• Refresh the page and try again
• Switch between Wi-Fi and mobile data
• Try opening Adjeem in a different browser
• Clear your browser cache if the page is not loading properly
Make sure your account is fully set up
If your account registration was not completed properly, you may face login problems later. This can happen if the mobile verification step was interrupted or if the account details were not fully submitted.
• Confirm that your signup process was completed successfully
• Check whether you received any verification message during registration
• Try logging in again using the exact details you used when creating the account
When to contact Adjeem support
If you have checked your login details, tried resetting your password, and still cannot access your account, please contact Adjeem support for assistance.
When contacting support, it is helpful to share:
• Your registered email address
• Your registered mobile number
• A short description of the login issue
• Any error message you see on screen
Related articles
• How do I create an account on Adjeem?