Can I get a refund for unused credits?

Adjeem credits are designed to be used for posting and promoting ads on the platform. Once credits are added to your account, they are generally non-refundable, but certain situations may be reviewed by our support team.

Are unused credits refundable?

In most cases, unused credits are not refundable.

• Credits are treated as a prepaid balance
• They can be used anytime for available services
• Unused credits remain in your account until used

When can a refund be considered?

Although refunds are generally not applicable, we are happy to review genuine cases such as:

• Duplicate payments made by mistake
• Payment completed but credits not received
• Technical issues related to billing or transactions

Each request is reviewed on a case-by-case basis.

How to request a refund review

If you believe your case qualifies, you can contact support with the required details.

• Provide your account information
• Share payment details (date, amount, and reference if available)
• Clearly explain the issue

• Contact Adjeem support

How to use your credits

Instead of requesting a refund, you can use your credits anytime for available services.

• Promote your ads for better visibility
• Use Premium, Featured, or Urgent options
• Apply credits to other available paid features

• How to promote my ad?
• What are Premium, Featured, and Urgent ads?

Important notes

• Always review your purchase before completing payment
• Keep your transaction details for reference
• Credits are intended for use within the platform

Need help?

If you have questions about your credits or payments, you can contact support.

• My payment failed — what should I do?
• Who can I contact for help with my ad?
• Contact Adjeem support

Credits give you flexibility to manage your ads and promotions without repeated payments.