What happens if I am charged but service is not delivered

If you are charged for a service on Adjeem but it does not appear to be delivered or activated, there is usually a simple explanation and solution. In most cases, the issue can be resolved quickly after basic checks or support review.

Why this may happen

There are a few common reasons why a payment may be successful but the service is not immediately visible.

• Temporary delay in system update
• Payment is still being processed
• Internet or session interruption during checkout
• Ad or service is under review before activation

• How long does ad approval take

What you should check first

Before taking further action, check the following:

• Refresh your dashboard or account page
• Check if your ad or promotion is pending approval
• Verify your payment status in transaction history
• Confirm the charge with your bank or payment method

• How do I check my payment history

Allow some time for processing

In some cases, services may take a short time to reflect after payment.

• Payments are usually processed instantly
• Some services may take a few minutes to update
• Ads may require review before going live

What to do if the issue continues

If the service is still not delivered after checking the above:

• Do not make another payment immediately
• Keep your transaction details ready
• Take note of the service you paid for
• Contact Adjeem support for assistance

• Contact Adjeem support

How Adjeem handles such cases

Adjeem reviews all reported payment issues carefully.

• Payment status is verified with the provider
• Service activation is checked internally
• Appropriate action is taken to resolve the issue

Possible outcomes after review

Depending on the situation, one of the following actions may be taken:

• Service is activated if payment is confirmed
• Credits are added to your account if applicable
• Refund may be considered if the issue cannot be resolved

• Can I get a refund on payments

Tips to avoid this issue

To reduce the chances of such problems:

• Ensure stable internet connection during payment
• Avoid refreshing or closing the page during checkout
• Wait for confirmation before retrying payment
• Always check your payment status before making another attempt

• Why did my payment fail

Need help?

If you need assistance with a payment issue, you can contact support.