Can I get a refund on payments

Refunds on Adjeem depend on the type of service and the stage at which it was used. While some payments may be eligible for review, others may not be refundable once the service has been delivered or activated.

When a refund may be considered

Refunds may be reviewed in certain situations:

• Payment was made but the service was not delivered
• Transaction was completed but not reflected in your account
• Duplicate payment was made by mistake
• Technical issue prevented proper service activation

• What happens if I am charged but service is not delivered

When refunds are generally not applicable

In most cases, refunds may not be available if the service has already been used or activated.

• Ads or promotions have already been published or applied
• Credits have been used for any service
• Payment was made for completed services
• Change of mind after service activation

Refunds related to Adjeem credits

Credits are designed for flexible usage on the platform and are generally non-refundable once added.

• Credits can be used anytime for ads or promotions
• Credits remain available in your account balance
• Unused credits can be used for future services

• What is Adjeem credit system

How to request a refund review

If you believe your case qualifies for a refund review, follow these steps:

• Gather your transaction details
• Note the issue clearly (date, amount, service)
• Contact Adjeem support with complete information
• Wait for review and response from the team

• Contact Adjeem support

Important things to keep in mind

Before requesting a refund, consider the following:

• Always review the service before making payment
• Confirm details and pricing during checkout
• Check your payment status and transaction history
• Most issues can be resolved without a refund

• How do I check my payment history
• Why did my payment fail

How Adjeem handles payment issues

Adjeem aims to provide a fair and transparent experience for all users.

• Each request is reviewed based on the situation
• Technical or payment errors are checked carefully
• Appropriate action is taken where applicable

Need help?

If you have questions about a payment or refund, you can contact support.