My payment failed — what should I do?

If your payment did not go through on Adjeem, it is usually due to a temporary issue with your payment method, bank, or connection. In most cases, you can resolve it quickly by checking a few common points and trying again.

Common reasons for payment failure

Your payment may fail for one of the following reasons:

• Insufficient balance in your account
• Payment declined by your bank
• Incorrect or incomplete payment details
• Expired or inactive card
• Network or connection issue during payment
• Temporary issue with the payment provider

What should I do?

Try the following steps to complete your payment successfully:

• Check your account balance or card limit
• Make sure your payment details are correct
• Try using a different card or payment method
• Retry the payment after a few minutes
• Ensure you have a stable internet connection

Most payment issues are temporary and can be resolved by retrying.

Using secure payment methods

Adjeem uses secure payment processing to protect your transactions.

• Payments are processed via Stripe
• Apple Pay and supported digital payment methods are available
• Adjeem does not store your card or payment details

Was my payment charged?

If your payment failed, it is usually not charged. However, in some cases, you may see a temporary hold.

• Failed payments are typically not deducted
• Temporary holds may be released automatically by your bank
• If unsure, check your bank statement or contact your bank

What should I do next?

Once the issue is resolved, you can retry your payment or continue your action.

• Add credits to your account
• Apply promotion to your ad
• Complete your pending transaction

• How do I add credits to my account?
• How to promote my ad?

Still facing issues?

If your payment continues to fail, you can contact support for assistance.

• Provide basic details such as date, amount, and action attempted
• Avoid sharing sensitive payment information

• Who can I contact for help with my ad?
• Contact Adjeem support

Most payment issues can be resolved quickly by checking your details and trying again.